The New Registration System

Our new cloud products also have a new registration system. For the vast bulk of users, the new system is working perfectly but a small number have hit some issues. This article is to discuss those problems. If you have had no issues, you can move on!

We did not want to bombard all of our customers with a new code (that would almost certainly be ignored), so we designed the new system to automatically download new details (including your passcode) if your computer was already registered using an old unlock code. This has generally worked very well. If it has failed for you, it is due to a couple of possibilities.

1. The system has not had time to work before you have checked the registration. This seems to be a little bit of a problem on some school networks which can be a little bit slow. The system DOES work eventually but, by then, users have decided that they are unregistered. We recommend that you start one of the products and let it sit for a minute or so. Then close and restart the same product. If the Help/Manage Account is still reporting that you are unregistered, move to step two.

2. Some school networks are blocking all Internet traffic for our products. This will prevent the registration system from working. We recommend that you open one of the products and keep an eye on the status bar at the bottom of the window. Periodically it should report that it is syncing to the cloud. If the product is having connectivity problems it will report that it has no connection on the status bar. If you have no connection, you need to negotiate with your tech team to allow our products to talk to the Internet AND also send us an email. We can send you a manual registration email that will allow you to use the products until the connectivity issue is sorted out.

3. Finally, some users are installing the new versions onto a new computer that has never been registered. If this is the case, send us an email and we will get your passcode to you as soon as possible.

As users renew their subscriptions, everyone will eventually receive their passcode as a matter of course. If, like most users, your computer has automatically registered itself you can see your passcode right now. Just go to Manage Account in the Help menu. Your passcode is worth recording because it will never change. You can use the same code indefinitely to license any computers you need.

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Managing Your Account

Once you have installed and run one of our products, choose Manage Account from the Help menu. You should see something like this.

The new registration system should have downloaded your details and will show you your Pass Code. Note this down so that you can install on to other computers.

If your details are not shown, try pressing Refresh. If they still are not showing, you will need to contact us to get your pass code. This might occur if:

  • You are installing on a new computer.
  • Your registered name does not quite match the one in our registry (uncommon).
  • There are multiple entries for your registered name in our registry (slightly more common, particularly if you work for a school like St Joseph’s College or Sacred Heart!)
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What’s My User Name?

If you are using a full site or distribution license, you will be asked to create a user name on your computer.

This is different to the registered name. It is YOUR personal, unique identifier.

Why Do You Need It?

Some licenses, particularly distribution licenses, are used by hundreds or even thousands of different users. If we did not have a unique identifier just for you, your computer would be downloading the images created by all of them. Your user name makes sure that your computer only keeps your graphics stored locally and makes everything faster. It also means that when you change computers, we can quickly download your data on to your new computer.

So What Name Should I Choose?

We suggest your initials. It is nice and easy to remember and will make it easier to use the same user name on every computer you use.

What If Someone Else Uses The Same User Name?

Not a problem. At worst (if they are at the same school as you) you will end up with the other person’s images being stored on your computer. If the other person is at a different school (and using a different license) it will have no impact on you at all.

What If I Forget My User Name? Will I Still Be Able To Access My Images?

Yes you will. They will just be downloaded from the cloud instead of your local database. This will be a bit slower and means that you will need to be connected to the Internet in order to download your data.

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Efofex Cloud Product Release

We are excited to announce the release of our new Efofex Cloud products! After a very successful beta process, we have even managed to get them out of the door a little early.

What Has Changed?

Either nothing or everything, depending on your point of view.

All of our six products (FX Draw, FX Equation, FX Graph, FX Stat, FX Chem and FX ChemStruct) have all had minor upgrades and improvements but the real changes are under the surface. Those changes will affect different people in different ways.

I Want to Keep Using Efofex on Word for Windows, Just Like I Always Have!

No problem. From your point of view the changes are minimal. You can keep using things in exactly the same way you always have. There have been almost no changes to how the products operate for you, but there still have been some improvements that will make your life (and the lives of those you collaborate with) easier.

  • Any new graphics you create can be opened by someone on a Mac computer without any extra work from you.
  • The registration system has been upgraded so the old process of entering a new unlock code every year goes away.
  • The Help system has been moved online which means that you will have access to more up-to-date information.

I Have Been Using Efofex on a Mac. Is Efofex Cloud Better?

An unequivocal YES! If you have been using Connections, you will find the process a bit similar but without the downsides. The best thing is that you can now put your graphics anywhere but still edit them later and you no longer have to keep track of a separate data file.

I Want To Use Efofex Graphics in Google Docs (or Pages, Keynote, OneNote, PowerPoint, Seqta, Moodle…) Can I?

Yes. Just as easily as anywhere else.

So What Has Changed?

Two things. Efofex graphics programs now store their data in a central database that is backed up into the cloud. They also place an invisible ID into every graphic they produce which allows them to find the graphic’s data later on. To edit a graphic, you place it onto the clipboard and change to the Efofex product. It will find the ID and load the appropriate data, either from your local database or from the cloud. This means that you can place graphics anywhere, on any computer, and edit them later.

When Can I Start?

Right now. Go to our downloads page and download the latest FX MathPack or FX SciencePack. If you are a current subscriber, you can start using the new versions straight away. If you hold perpetual licenses, there is more information on our Prices and Ordering page on what you can do.

I Have Been Told That We Are Moving To Google Docs. Can This Help?

Yes! Moving Efofex Cloud graphics to Google Docs is trivial.

More Info?

We have created some videos to show you the different ways that Efofex Cloud can be used (with many more to come!)
Introducing Efofex Cloud
Efofex Cloud – The Basic Process
Efofex Cloud – Editing Creates A New Graphic

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Efofex Cloud Beta – Please Help

Efofex Cloud Beta Available!

We are very excited to announce the public availability of the Efofex Cloud Beta – and we need your help.

Before we get to that, we had better explain what Efofex Cloud is. Take a look at this short video.

Efofex Cloud does a number of things:

  • It makes Efofex graphics available in FAR more contexts. You can (for example) easily create, use and edit graphics in a Google Docs document. In fact you can now use Efofex graphics just about anywhere!
  • It is completely cross platform. Our old systems relied on an old Windows technology (OLE) to work their best. This has never been available on the Mac so Mac users were second class citizens. Efofex Cloud fixes that.
  • All of your graphics are backed up in the cloud. All you need is your account login and all of your graphics can be quickly moved to a new computer.
  • You can share with anyone.
  • It moves support for graphics into the cloud, where we can do more with them. We are currently looking at web-based access so you could use Efofex on just about any device, not just Windows and Mac computers.

The basic process of using Efofex Cloud is simple. Take a look at this quick video showing the Basic Process to use FX Draw with Google Docs.

At this point you might have a few questions. So here are some answers for you.

So Will I Have To Learn Lots Of New Stuff?

No. Efofex Cloud is made up of the same six products that operate in almost exactly the same way as previously. The only real change is how you place graphics into documents and how you edit them later. This is shown in the Basic Process video. Most of the time you will feel totally at home.

I Just Use Efofex With Word On A Windows Machine. Do I Have To Change?

No. You can keep doing exactly what you are doing now. The new Efofex Cloud versions WILL silently upgrade your images as you create them to the new system so you can change over extremely easily in the future if you wish. This process is totally “invisible”.

Does My Machine Need Internet Access to Use Efofex Cloud?

Yes and no. The system will operate without access to the internet but nothing will be backed up and you will not be able to edit anyone else’s graphics. To use the full power of Efofex Cloud, you need Internet access.

We Need Your Help!

We have been exhaustively testing the new systems for the last six months but we now need more people testing it so we are asking for your help. If you are an FX MathPack or FX SciencePack subscriber, you can download the new versions from here.

FX MathPack Cloud Beta (Windows)
FX MathPack Cloud Beta (Mac)
FX SciencePack Cloud Beta (Windows)
FX SciencePack Cloud Beta (Mac)

These are beta software packages. Any graphics that you create or edit whilst using the betas will not be able to be opened in older versions. What we would like you to do is to try out the new products and report back anything you find (send information to info@efofex.com).

If you decide that you are happy to try the betas, send us an email (info@efofex.com) and we will keep you informed of any changes we make.

Other Changes

There are two other changes in these new versions that are significant.

  • We have created a new registration system that automatically polls our registration server and detects any changes in your subscription status. This will end having to enter a new unlock code whenever you extend your subscription. Basically, do it once and forget about it.
  • We have moved all of our Help systems to the web. This makes it much easier to keep everything up to date which means that you will have access to timely information. We can also embed videos directly into the Help system which will make explaining some things much easier. You can look at the new help system at:

Efofex Help

Full Release

We are expecting full release of the new versions in February 2017

Please try the new versions! Your input can make a difference.

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Efofex Cloud – February 2017

In February 2017, Efofex will be releasing new cloud-enabled versions of our popular mathematics products. They allow you to create, use and edit Efofex graphics just about anywhere. Stay tuned for more details.

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Our Products Reporting That Windows Files Are Missing

This post has been moved to our documentation web site.

Our Products Reporting That Windows Files Are Missing

 

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