Our Products Reporting That Windows Files Are Missing

Question:

FX Draw is not running after installation. It is saying that api-ms-win-crt-runtime-1-1-0.d11 (or similar) is missing. What’s happening?

Answer:

We have recently started compiling our products for Windows 10, but this creates dependencies on new files. These files SHOULD have been automatically updated on your older version of Windows but some computers have not been updated correctly (or in the case of some school computers, at all) and the files are missing. They are not our files, they are Microsoft’s.

We are currently deciding whether we should add the required files to our installer but we would like to avoid this as they add significantly to the size and are not necessary for most users.

For the moment, if you have installed one of our products and see a failure like this, download and run the required packages from Microsoft using this link.

https://www.microsoft.com/en-au/download/details.aspx?id=48145

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